When you book with Klean Freaks NYC we will arrive at your home with our cleaning supplies and do a quick walk-through with you so you can explain any trouble areas you might want us to focus on. At this time please have out 1 roll of paper towels and a broom/vacuum for the cleaner to ensure you get the best results. If you have any supplies that you prefer the cleaner to use please have them on the counter to use at there disposal. After the walk-through and the Kleaners have everything they need, you have the option to stay for the entire time while the Kleaning Technician cleans your space or you can opt out and grab a bite and a movie. When the Kleaner is almost complete with your cleaning we will notify you to see if you're in the area. This allows you to do a walk through before they leave so if something was overlooked it can be fixed right away. If you are unable to return we will send you a message letting you know that the cleaner has completed your cleaning. All our cleanings are 100% guarantee.